Who Makes The Best House Cleaning Clients? Is Readers Digest Right?
Last week Total Cleaning Plus shared a link to a segment that was being done with Readers Digest and Good Morning America. The segment was called “13 Things Your Housecleaner Won’t Tell You”. I decided I would share the link and then post my comments about each one of those 13 things. For those of you who didn’t see the link, here it is.
http://gma.yahoo.com/13-things-housecleaner-wont-tell-022929190–abc-news.html
According to the article, the number one thing housecleaners won’t tell you is, my best clients are people who work for their money, like teachers, bartenders and cops. Rich people think they’re doing you a favor by allowing you to scrub their toilets. Working people understand you are doing them a service by making their lives easier.
I find this statement to be absolutley insulting. I don’t think there is an exact type of client that is a “best” client. I think there are many different types of clients and each has their own very specific need. Just because someone does not work for their money, does not mean they do not appreciate the value that our service is adding to their life. Forgive me for saying, but to me it is close minded to think that someones career choice or economic status make them more or less appreciative.
Whether or not someone is appreciative has to do with the level of service you are providing. Simply put, are you giving the client what they expect. In the 15 years we’ve been in business I can’t recall a house cleaning client that has not been appreciative when we deliver on our promise.
I can’t believe someone in our industry actually made a statement like this. First of all it is down right rude and second if you have this view based on your clients, then a service business is not for you. Yes there can be difficult clients, but to use these types of factors as a guideline for who is a “best” client is just plain silly. It’s possible if you have a “best” type of client guideline, then maybe what you are delivering is the problem. Take a look at providing a great quality service and then tell me people are not appreciative.
Please check back tomorrow when I go over number two on the list which is; I wish you wouldn’t insist on bleach and other harsh cleaners. For almost every situation, there’s an eco-friendly option that’s just as effective.
In the meantime if you have any other cleaning related questions, please feel free to contact us.
